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Location(s)

France
  • Morzine
  • Tignes

Category

Main category: Summer resort jobs

Sub Categories:

  • Customer Services Work
  • Jobs suitable for couples
  • Cleaning Jobs

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Summer Chalet Host
Summer Chalet Host
Vacancy:
Alpine Elements
Company:
Summer resort jobs (Customer Services Work, Jobs suitable for couples, Cleaning Jobs)
Category:
Summer Season from 14/05 to 16/09
Dates:
Competitive
Salary:

Are you excited to deliver great customer service and create a home from home for our guests? As an Alpine Elements Chalet Host, you will play a big part in our guests’ holiday and be directly responsible for ensuring all our guests holiday expectations are exceeded. Create a welcoming atmosphere, you will be servicing rooms and communal areas daily. Providing breakfast, high quality 3 or 5 course evening meals, homemade cakes and biscuits for afternoon tea and a continental breakfast with hot option. All our chalet hosts are recruited ready to be in sole charge of one of our chalets. You’ll need to be friendly, outgoing, and enthusiastic ready to share your passion for good food, the mountains and deliver excellent customer service. You will be responsible for hygiene, cooking, stock-control and managing your budget, you'll always keep things running smoothly and efficiently.


Requirements


Customer Focus



  • To ensure Alpine Elements chalet guests’ expectations are exceeded at all opportunities.

  • Assisting guest throughout their holiday and providing information and answering questions when needed.

  • Meals prepared to a high standard and delivered on time as advertised.


Operational



  • Service rooms, bathrooms, and communal areas daily.

  • Clear snow from paths and footways, windows, and escape routes

  • Regular cleaning of chalet and kitchen area.

  • Deep clean all chalet areas on transfer days and reset in a timely manner ready for guest arrivals.

  • Conduct weekly chalet welcome meetings for guests.

  • Ensure the appropriate clean uniform is always worn adhering to company uniform guidelines.

  • Prepare to our high standard; breakfast including hot option, Cakes for Afternoon Tea and a set menu three or five course evening meal

  • Sell and prepare to order customer packed lunches

  • Assist guests with luggage to rooms, escorting to and from local ski hire shops.

  • Ensuring you achieve set targets for guest satisfaction scores for “First Impressions”, cleanliness, food, and comfort.


What we are looking for 



  • Passion for the mountain’s activities

  • Outgoing and enthusiastic

  • Motivated to provide excellent customer service

  • Adaptable people who are willing to work long hours and have a flexible attitude towards work

  • Clear communication skills

  • Ability to work alone and a part of a team

  • Ability to cope under pressure

  • Honesty and trustworthy

  • Relevant transferable experience

  • Confidence to cater for up to 12 people a 3-course menu by yourself


Minimum requirement 



  • Relevant transferable work experience.

  • Experience problem solving customer issues

  • Chalet host cookery course (Desirable)

  • Food hygiene certification (Desirable)


Other information


Salary and Package benefits 



  • Full training and development available with great career progression opportunities

  • Salary is competitive uniform is provided and staff meals are included within the working shifts

  • Accommodation and Insurance can be provided from the comapany and will come as an optional extra