Your chosen vacancy detail

As a hotel assistant you will provide a high level of customer service ensuring you are creating a warm, welcoming atmosphere for all our guests in our hotels. You will assist with serving breakfast and evening meals and cover service on the bar. As a part of your duties, you will carry out daily and weekly housekeeping duties ensuring the hotel is always kept to the highest of standards and work quick on a transfer day to ensure rooms and communal areas are ready for the new arrivals.

Requirements

Key Accountabilities & Responsibilities:

Customer Focus

• To provide guests with a personal holiday experience with the highest service and cleanliness levels.


• To ensure Alpine Elements hotel guests’ expectations are exceeded at all opportunities.


• Assisting guest throughout their holiday and providing information and answering questions when needed.

Operational

• To perform daily and weekly cleaning jobs to company standards on bedrooms and all public areas


• Serving customers on the bar in a friendly manner


• Provide a smooth-running efficient breakfast, afternoon tea and dinner service


• To ensure that appropriate clean uniform is always worn


• To ensure that all local information that may be of relevance to customers is clearly displayed and passed onto customers


• To actively upsell any additional extras that the hotel may offer.


• Maximise revenue in the hotels when upselling meal options and bar service

What we are looking for – 

• Outgoing and enthusiastic


• Motivated to provide excellent customer service


• Adaptable people who are willing to work long hours and have a flexible attitude towards work


• Clear communication skills


• Excellent time management and attention to detail


• Experience handling complaints, ability to think outside the box to resolve issues


• Hotel or hospitality experience in various departments (Desirable)

Other information

Salary and Package benefits

• Full training and development available with great career progression opportunities


• Salary is competitive uniform is provided and staff meals are included within the working shifts


• Accommodation and Insurance can be provided from the comapany and will come as an optional extra