Summer Hotel Assistant
Vacancy:
Summer resort jobs (Customer Services Work, Cleaning Jobs, Waiting Staff)
Category:
Summer Season from 14/05 to 16/09
Dates:
As a hotel assistant you will provide a high level of customer service ensuring you are creating a warm, welcoming atmosphere for all our guests in our hotels. You will assist with serving breakfast and evening meals and cover service on the bar. As a part of your duties, you will carry out daily and weekly housekeeping duties ensuring the hotel is always kept to the highest of standards and work quick on a transfer day to ensure rooms and communal areas are ready for the new arrivals.
Requirements
Key Accountabilities & Responsibilities:
Customer Focus
- To provide guests with a personal holiday experience with the highest service and cleanliness levels.
- To ensure Alpine Elements hotel guests’ expectations are exceeded at all opportunities.
- Assisting guest throughout their holiday and providing information and answering questions when needed.
Operational
- To perform daily and weekly cleaning jobs to company standards on bedrooms and all public areas
- Serving customers on the bar in a friendly manner
- Provide a smooth-running efficient breakfast, afternoon tea and dinner service
- To ensure that appropriate clean uniform is always worn
- To ensure that all local information that may be of relevance to customers is clearly displayed and passed onto customers
- To actively upsell any additional extras that the hotel may offer.
- Maximise revenue in the hotels when upselling meal options and bar service
What we are looking for –
- Outgoing and enthusiastic
- Motivated to provide excellent customer service
- Adaptable people who are willing to work long hours and have a flexible attitude towards work
- Clear communication skills
- Excellent time management and attention to detail
- Experience handling complaints, ability to think outside the box to resolve issues
- Hotel or hospitality experience in various departments (Desirable)
Other information
Salary and Package benefits
- Full training and development available with great career progression opportunities
- Salary is competitive uniform is provided and staff meals are included within the working shifts
- Accommodation and Insurance can be provided from the comapany and will come as an optional extra